Privacy Policy.

Lindsay Medical Clinic(“we”, “our”, or “the clinic”) operates a walk-in clinic and family practice located at 202-86 Angeline St. S., Lindsay, ON K9V 6C5. This Privacy Policy describes how we collect, use, and disclose personal information when you use our website (https://lindsaymedicalclinic.ca) and how you can exercise your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to information collected through our website only. Medical records and health information collected in the course of clinical care are governed by the Personal Health Information Protection Act(PHIPA) and our clinic's separate Health Information Privacy Policy available at the front desk.

We collect personal information only when you voluntarily provide it, specifically:

• Contact form: your name, email address, phone number (optional), and the message you submit.
• Server logs: IP address, browser type, pages visited, and timestamps — collected automatically for security and site performance.

We do not collect health information, medical history, OHIP numbers, or any other sensitive health data through this website.

We use the information you submit through the contact form solely to:

• Respond to your inquiry or question.
• Follow up regarding appointment bookings or general clinic information.

We do not use your information for marketing without your explicit consent. We do not sell, rent, or share your personal information with third parties for their own purposes.

We may disclose your personal information only in the following limited circumstances:

• Service providers: We may share information with email or hosting providers who process data on our behalf. These providers are contractually required to keep your data confidential.
• Legal requirements: If required by law, a court order, or regulatory authority.
• Safety: If disclosure is necessary to protect the safety of a person.

Contact form submissions are retained for up to 24 months and then securely deleted. Server logs are retained for 90 days. You may request deletion of your information at any time (see Section 7).

Our website may use essential cookies required for basic site functionality. We do not currently use third-party advertising cookies. If we introduce analytics tools in the future, we will update this policy and provide appropriate notice.

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Withdraw consent for processing, where processing is based on consent.
• Request deletion of your personal information, subject to legal retention requirements.

To exercise any of these rights, contact our Privacy Officer at lindsaymedicalclinic@gmail.com or by mail at 202-86 Angeline St. S., Lindsay, ON K9V 6C5. We will respond within 30 days.

If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure. If you have concerns about the security of your information, please contact us directly.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. The effective date at the top of this page will be updated when changes are made. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

For any privacy-related questions or requests: